Frequently Asked Questions
Everything you need to know about KINTO products and services.
What materials are used in KINTO products?
We use high-quality heat-resistant glass, durable stainless steel, and BPA-free copolyester to ensure longevity and safety in every piece of drinkware and kitchenware.
How should I care for my KINTO glassware?
Most of our glass products are microwave and dishwasher safe. However, we recommend avoiding abrasive cleansers and sudden temperature changes to prevent thermal shock.
What is your shipping policy for domestic orders?
Standard shipping typically takes 3-5 business days. We offer free shipping on all domestic orders over $100.
Can I return an item if I am not satisfied?
Yes, we accept returns for unused items in their original packaging within 30 days of purchase. Please contact our support team to initiate a return label.
Do you offer international shipping?
Currently, we ship to a select list of international destinations. Shipping costs and delivery times vary based on the destination country and local customs regulations.
Are KINTO products covered by a warranty?
We offer a limited one-year warranty against manufacturing defects. If you receive a damaged or defective item, please reach out with your order number and a photo of the issue.